Returns & Refunds

We stand behind every piece we release. If something isn't right, here's how it works, clearly, no games.

The window

You have 30 days from the day your order arrives to request a return.

The condition

The piece comes back unworn, unwashed, and in original condition, tags on, no marks, no scent. We inspect every return. Anything worn or altered doesn't qualify.

How to start

Email us at contact@perplexcityclub.com with your order number and the item you're returning. We'll send you the return address and confirm your request within 2 business days.

Return shipping

Return shipping is covered by you. We recommend a tracked service. Until the piece reaches us, it's your responsibility. We don't refund shipping costs.

Your refund

Once your return arrives and passes inspection, we issue your refund to the original payment method within 5 to 10 business days. Your bank may take a little longer to post it.

Exchanges

Need a different size? Return the original and place a new order. It's the fastest way to get the size you want before it sells out.

Final-sale items

Pieces bought during a drop discount or marked final sale are not eligible for return unless they arrive damaged or defective.

Damaged or wrong item

If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo. We make it right, at no cost to you.